Reliability Services (V1)
Packaging Plus Reliability Services is a solution-based approach designed to meet the current and future needs of Signode’s global customers. This results in customers successfully overcoming current challenges and strategically planning for future advancements.
To find your local service number view our global locations and get in touch with your service office or get in touch by completing our contact form.
Comprehensive Support from Signode
Tiered Service Offerings
| Our Plans | Platinum | Gold | Silver | Basic |
|---|---|---|---|---|
| Service Plan Goal | Comprehensive maintenance with defined outcomes, sustaining equipment availability. | Healthy monitoring with strategic intervention, providing real time updates and routine maintenance. | A maintenance strategy with scheduled interventions to perform routine service checks. | Flexible pay-as-you-go access to our service catalogue. |
Retrofits & Upgrades | Priority scheduling Platinum Discount on Parts | Priority Scheduling Gold Discount on Parts | List Price | List Price |
Routine Planned Maintenance | Labor and Parts | Labor and Parts Heads Only | Labor Only | Get in touch for local pricing |
| Remote Support | Included with 2 hour response time during business hours | Included with 4 hour response time during business hours | Reduced rate to Basic plan, get in touch for local pricing | Get in touch for local pricing |
Performance Analysis Report (PAR) | Bi-annually included | Annually included | Get in touch for local pricing | Get in touch for local pricing |
Remote Monitoring | Included | Included | Get in touch for local pricing | Get in touch for local pricing |
Customer Training | 2 Per Year | 1 Per Year | Pay per Session | Pay per session |
| Self Service | Unlimited Access | Unlimited Access | Pay per view | Pay per view |
| Managed Maintenance Services | Uptime SLA | X | X | X |
To find out more about our service offerings and pricing plans get in touch today.
Reliability Services University
Want to learn even more about our services and maintenance provided by Signode, visit our Customer Experience Center in Roselle, IL.
Discover how to perform basic maintenance tasks, learn all about Signode Equipment and have the opportunity for knowledge sharing into the possibilities of our product portfolio and solutions available.
Want to visit the Reliability Services University, find out more about the center and book your visit today.
Signode Services
Routine Planned Maintenance
Minimise downtime and maximise performance of your equipment. Signode will support your business to get the most out of your equipment by providing a consistent schedule to prevent unexpected failures. Creating a regularly scheduled maintenance plan allows for:
- Greater cost control, minimising the need for emergency repairs
- Stability in performance, maintaining production quality
- Guaranteed compliance, to check your equipment is in line with industry standards
- Extended equipment life, preventing premature wear expanding product lifespan
- Improvement opportunities, our engineers can identify ideas for optimisation such as minimising energy wastage
Remote Support & Remote Monitoring
Remote support designed to enhances accessibility and enable swift issue resolution of issues. While our remote monitoring is a proactive tool that prevents downtime, optimizes performance, saves costs, and provides information from a data-driven approach to provide preventive care for equipment.
| The Benefits | |
|---|---|
| Remote Support | Remote Monitoring |
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Performance Analysis Report (PAR)
Identify needs and develop strategies for achieving higher equipment performance with Signode’s Performance Analysis Report (PAR). Download a Sample PAR
Comprised of more than 90 critical checkpoints that impact machine operation and uptime, Signode’s Performance Analysis Report (PAR) includes an overall assessment of equipment health, actionable data and specific recommendations to address concerns.
Why Schedule a Performance Analysis Report?
The in-person nature of the PAR ensures a thorough, accurate, and tailored approach to identifying deficiencies, enhancing machine performance, reducing costs, and bolstering customer trust and engagement.
- Detailed Inspection
- Tailored Recommendations
- Proactive Problem Solving
- Enhanced Accuracy
- Operational Efficiency
- Cost Reduction
- Customer Engagement
Customer Training
Customer training at your facilities offers comprehensive, practical learning, boosts customer confidence and loyalty, reduces operational errors, and maximizes equipment performance and lifespan. Benefits of product and customer training for your service package:
- Training delivered by a subject matter expert to provide in-depth accurate learning materials
- A hands on experience, crucial for effective learning
- Immediate feedback allowing for direct interaction with our product experts providing a strengthened relationship
- Minimise errors via training as machine operators will be greatly trained decreasing downtime and maintenance costs
Self Service
Managed Maintenance Services
Signode employs 500+ technicians around the world. Yours is just a phone call away.
Find your Local Signode Engineer